Privacy Policy

Technada ("we", "our", or "us") is committed to protecting the privacy and security of the personal and corporate information we collect. This Privacy Policy explains our practices in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. Please read this policy in conjunction with our Terms of Service.

1. Information We Collect

In order to provide enterprise-grade IT services, we collect information across a few key categories:

• Contact Information: Names, email addresses, phone numbers, and physical addresses provided through our website forms or client portals.
• Business & Technical Data: Network configurations, hardware inventory, IP addresses, software usage logs, and system credentials required exclusively for providing managed IT support and cybersecurity services.
• Billing Information: Payment details, invoicing addresses, and transaction history necessary for account management.
• Website Usage Data: Anonymous analytics data including browser types, referring pages, and interaction metrics to improve our digital presence.

2. How We Use Your Information

We do not collect data for the sake of collecting data. Your information is used strictly for the following operational purposes:

• To provision, manage, and troubleshoot your IT infrastructure and cloud environments.
• To detect, prevent, and respond to cybersecurity threats or network anomalies.
• To process transactions, generate invoices, and manage your service agreements.
• To send critical system alerts, maintenance schedules, and security advisories.
• To fulfill our legal and regulatory compliance obligations.

3. Data Security & Storage

As a technology and security firm, we employ rigorous, defense-in-depth measures to protect your data:

• Encryption: All sensitive data is encrypted both in transit (via TLS 1.3) and at rest using industry-standard AES-256 encryption.
• Access Control: Internal access to client data is governed by the Principle of Least Privilege (PoLP) and protected by mandatory Multi-Factor Authentication (MFA).
• Data Sovereignty: Whenever possible, client data and backups are stored in data centers physically located within Canada to ensure compliance with national data sovereignty requirements.

4. Data Sharing & Third-Party Vendors

We absolutely never sell your personal or business data. We only share information with vetted third-party infrastructure partners necessary to deliver our services. These may include:

• Cloud hosting and infrastructure providers (e.g., Microsoft Azure, Cloudflare).
• Secure payment gateways and billing processors.
• IT Service Management (ITSM) and ticketing software utilized in our Support Portal.

All third-party vendors are strictly bound by confidentiality agreements and are required to uphold security standards equal to or greater than our own.

5. Analytics & Cookies

We utilize lightweight, privacy-focused analytics (such as Cloudflare Web Analytics) to monitor website performance. These tools do not track you across the internet, do not fingerprint your device, and do not store invasive third-party tracking cookies. Any cookies used on technada.ca are strictly for essential website functionality and security (e.g., Cloudflare Turnstile for bot protection).

6. Your Privacy Rights

Under PIPEDA, you hold specific rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete data.
• Erasure: You may request the deletion of your data, provided its retention is not required for legal, billing, or active security purposes.

To exercise any of these rights, please contact our Privacy Officer using the details below. We will respond to all legitimate requests within 30 days.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our team: