Technada Remote
Everything the software does, in the order you are likely to meet it. If you are on a call right now, the support page is the shorter one.
Installing it
Technada Remote is published here on this site, and nowhere else. Download it from the product page.
macOS will ask you to confirm the first launch
Technada Remote is distributed directly by Technada and is not notarized by Apple. macOS therefore does not recognise us as a registered developer, so the first time you open it you will see a warning instead of the application. This is expected, and Apple provides a supported way through it.
- Open the downloaded disk image and drag Technada Remote to Applications.
- Open Technada Remote from Applications the normal way, once.
- If macOS blocks it, close the message.
- Open System Settings, then Privacy and Security.
- Scroll to Security. A line names Technada Remote with an Open Anyway button. Click it.
- Confirm in the dialog that follows. You may be asked for your password.
- Technada Remote opens, and macOS will not ask again.
On some versions of macOS you can instead right-click Technada Remote in Applications and choose Open, then confirm. Either route is fine.
What we will never ask you to do
We will never ask you to turn off Gatekeeper, run a Terminal command to strip a download warning, or disable any macOS security feature to install our software. Nobody legitimate needs that, and anyone asking you to do it, in our name or in anyone else's, is not helping you.
If anyone sends you a copy, do not run it
Not by email, not by chat, not from a link in a message. Remote support software sent to you by somebody else is the shape of an attack. Get it from this site or from a link in a ticket you opened.
macOS
One download covers both Apple silicon and Intel Macs. Requires macOS 12.3 or later. You will be asked for your administrator password once, so the software can install the background service that lets your machine be reached. That prompt names Technada Remote.
Windows
Windows 10 and Windows 11, 64 bit. In validation and not yet released. This page will say so plainly when that changes. Version 1.0.0 is macOS only.
macOS permissions
macOS will not let any application see your screen or move your mouse without you granting it, one permission at a time, in System Settings. This is a feature. Here is what each one is for, so you can decide rather than click through.
Screen Recording
Lets the technician see your screen. Without it they connect to a black window. System Settings, Privacy and Security, Screen Recording.
Accessibility
Lets the technician control the mouse and keyboard. Without it they can watch and talk you through it, which is sometimes what you want. System Settings, Privacy and Security, Accessibility.
Input Monitoring
Needed alongside Accessibility on some macOS versions for keyboard input to work. System Settings, Privacy and Security, Input Monitoring.
Microphone, only if you use voice
Only asked for if audio is used during a session. Decline it and everything else still works.
macOS often requires the application to be restarted after you grant one of these. You can revoke any of them at any time in the same place, and revoking one does not break the others.
The software never asks for camera access on a Mac, because it cannot use one. If something claiming to be Technada Remote asks for your camera, it is not ours.
A support session
Starting one
Open the application. The main window shows Your ID, a nine digit number that stays the same for this computer, and a One-time password that changes each time. Read both to the technician. A prompt appears showing the connecting ID; accept it, and the session begins.
During one
A panel stays on your screen. It shows the connected ID, how long it has been connected, and a row of switches for keyboard and mouse, clipboard, file transfer and audio. You can turn any of them off mid-session.
Ending one
Press End session in that panel. The connection stops immediately. You do not need a reason.
Security indicators
Three things on the screen mean something specific. Nothing else on the screen proves anything about who is connected.
The green marker means a session is live
Green is used for one thing in this software and one thing only: somebody is connected right now. It is not used for buttons, links or decoration, so it never loses its meaning.
The large number is the real ID
The connecting computer's ID is shown first and largest, and it is the one thing on that card that cannot be faked by the person connecting.
The smaller line is a claim, not a fact
Below the ID, the software shows the name the connecting computer reports for itself, labelled as reported. Anyone can set that to anything, including "Technada Support". It proves nothing. See the support page for what does.
Removing it
macOS
Open Technada Remote, then choose the uninstall option from its menu. That removes the background service and the login item as well as the application, which dragging the app to the Trash does not. You will be asked for your administrator password once.
Windows
Settings, Apps, then Technada Remote, then Uninstall. It also appears in Control Panel's Programs and Features.
Your settings folder may remain after removal so that reinstalling keeps your ID. It contains no session content. Delete it if you would rather it did not.
Questions
Can Technada connect without asking me?
Not unless somebody deliberately set a permanent password on that machine, which is a thing you would have been present for. Otherwise every connection needs you to accept a prompt. No build we ship contains a built-in password.
Can somebody watch my screen without the panel showing?
No. The session indicator is not a preference and the connecting side cannot turn it off. If the panel is not there, nobody is connected.
Where does my screen actually go?
To the technician's computer, encrypted end to end. Technada's server introduces the two computers to each other and, when a direct connection is not possible, passes the encrypted traffic between them. It cannot read it.
Does it run all the time?
A background service runs so the machine can be reached when you need help. Reachable is not the same as accessible: nothing gets in without the prompt or a password somebody set.
What is RustDesk, and why is it mentioned?
Technada Remote is a modified version of RustDesk, an independent open-source project, and we say so because it is true and because the licence requires it. Technada Remote is not affiliated with or endorsed by RustDesk. The whole program is licensed under the GNU Affero General Public License version 3 and the source for every release is published.
Somebody phoned me claiming to be Technada. Is that you?
Almost certainly not. Hang up and call us on a number you already have. The support page explains why that one step defeats the whole attack.
Something here wrong, or missing? Tell us and we will fix the page.
Contact Technada